Articles published by Jeffrey G. Scholz on de-escalation, crisis communication, and Professional Sincerity in policing and public service.
Published in the journal of the International Law Enforcement Educators and Trainers Association, this piece makes the case that de-escalation is not a tactic but an outcome, shaped by influence, communication, and strategic decision-making. It introduces the concept of Professional Sincerity and examines the role of hostile intent recognition in knowing when communication alone will not work.
When emotional investment is not possible, projecting trust and respect through sincere communication can be the key to safer outcomes. This article examines Professional Sincerity as both an ethical standard and a tactical communication tool for law enforcement, with practical guidance for integrating it into agency training programs.
Retail is no longer a low-conflict environment. This article examines why traditional loss prevention training falls short on the behavioral side of conflict, and how LP professionals can apply situational awareness, hostile intent recognition, and Professional Sincerity to manage high-pressure encounters before they escalate.
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